FAQ

If you need help with the sizes or for any other question, contact us, it will be our pleasure to guide you!

We are constantly striving to improve our customer service and the efficiency of our service. The suggestions, comments, ideas or communications received help us to achieve this goal.

1 RETURN AND EXCHANGE
1.1 I bought a product in a wrong size, what are my options?

Unfortunately, if you buy one of our products in the wrong size, like all products purchased online, we can not refund you.
We can nevertheless exchange it for a new size, but the shipping costs (one way and back) will be your responsibility.
We can also make you a credit note, available online or in store.

1.2 You sent me the wrong product or the wrong size, what should I do?

First of all, sorry!
Then send us an email and we will create a return slip for you to return the product.
Once the product is received, we will send you the right product.

1.3 What is the return policy on products on sale?

The products on sale are in final sale. There will be no refund or exchange on a product on sale.

1.4 What is the return policy on online shopping?

If by mistake we send you the wrong product or the wrong size, we will gladly cover the cost of return.
Otherwise, if you have changed your mind about your choice or have not been careful about the size selected, you will be responsible for returning the product at your expense and paying for the shipment of the article in exchange also.

2 SHIPPING AND DELIVERY
2.1 When I buy online, what are my shipping options?

- In-store pick-up (possible on the same day as the order)

- Expedited parcel delivery via Canada Post

2.2 What are the delivery fees via Canada Post?

For a purchase of:
     $ 99.99 or less: $10 shipping fee
     $ 100 or more: Free Shipping

 

2.3 Is it possible to place an order outside of Canada?

Unfortunately no, we only deliver to Canada!
It should be noted that we do not currently ship to the following Canadian territories:
- Nunavut
- Northwest Territories
- Yukon
If an order is made from one of the territories mentioned, it will be refunded as soon as possible.

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