If you need help with the sizes or for any other question, contact us, it will be our pleasure to guide you!
We are constantly striving to improve our customer service and the efficiency of our service. The suggestions, comments, ideas or communications received help us to achieve this goal.
1 PAYMENT PROCESSING
1.1 I do not have a Paypal account, how may I complete an online purchase?
Our website uses the Paypal platform to process all online transactions. This system does not require a Paypal account and enables you to use a debit or credit card if you wish to. All you need is to follow the instructions for your chosen method of payment. All transactions are secure and all of your personal info remains 100% confidential.
1.2 My payment will not go through, what's wrong?
The most common factor which may cause payment to be declined is if you entered a billing address that does not match the one in your Paypal, debit or credit card account. For security concerns, the billing address you provide should always be the exact same as the one associated with your card. The shipping address may be different, for example if you wish to have an order delivered to your workplace or a temporary address of residence.
2 SHIPPING AND DELIVERY
2.1 When I buy online, what are my shipping options?
- In-store pick-up (possible on the same day as the order)
- Expedited parcel delivery via Canada Post
2.2 What are the delivery fees via Canada Post?
For a purchase of:
$ 99.99 or less: $10 shipping fee
$ 100 or more: Free Shipping
2.3 Is it possible to place an order outside of Canada?
Unfortunately no, we only deliver to Canada!
It should be noted that we do not currently ship to the following Canadian territories:
- Northwest Territories
If an order is made from one of the territories mentioned, it will be refunded as soon as possible.
3 RETURN AND EXCHANGE
3.1 I bought a product in a wrong size, what are my options?
Unfortunately, if you buy one of our products in the wrong size, like all products purchased online, we can not refund you.
We can nevertheless exchange it for a new size, but the shipping costs (one way and back) will be your responsibility.
We can also make you a credit note, available online or in store.
3.2 You sent me the wrong product or the wrong size, what should I do?
First of all, sorry!
Then send us an email and we will create a return slip for you to return the product.
Once the product is received, we will send you the right product.
3.3 What is the return policy on products on sale?
The products on sale are in final sale. There will be no refund or exchange on a product on sale.
3.4 What is the return policy on online shopping?
If by mistake we send you the wrong product or the wrong size, we will gladly cover the cost of return.
Otherwise, if you have changed your mind about your choice or have not been careful about the size selected, you will be responsible for returning the product at your expense and paying for the shipment of the article in exchange also.